I think that my letter to Jane, the owner of Grace and Glory, speaks for itself...
"Dear Jane,
I'm taking some time to thank Grace and Glory, and you specifically, for the care, support and love shown my wife and me since we came aboard.
The caregivers and nurses who come into our home demonstrate a passion for providing not only the medical care we need but, equally important - caring, love and, when needed, emotional support. I must heap special credit and praise for M***, D***** and, of course, L*** who are with us routinely and whom we've come to see as family. L*** recommended Grace and Glory to us and helped us transfer from another agency, a competent organization but focused primarily on their bottom line profitability lacking your grace and compassion.
Literally, everyone we have encountered with Grace and Glory has been professional, competent in their skills, knowledgeable and compassionate for D******'s condition. Sometimes, we've needed special help for an urgent situation, and help was always at hand - from your doctors, to your phone assistance late at night, to the on-call nurses who came to our home. Their commitment to HELP was ever present.
Its apparent to us that the excellence in Grace and Glory comes "from the top," and that is where this note comes full circle in thanking you specifically. You certainly named your company well!