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TCPA Consent, Privacy & SMS Communication Policy

Last updated: May, 2026

This policy explains how Grace and Glory Hospice (“we,” “us,” or “our”) may contact you by phone, text message (SMS), or email when you reach out to us, become a patient or family member in our care, or otherwise share your contact information with us. Please read it before submitting your information through our website, intake forms, or other channels. If anything here is unclear, you can reach our team directly at (650) 898-5784.

When You Give Us Your Phone Number or Email

By providing your phone number, email address, or both to Grace and Glory Hospice (whether through our website, by phone, in person, or as part of our admissions process), you consent to receive communications from us related to:

  • Your inquiry about our services
  • The admission and ongoing care of yourself or a loved one
  • Care coordination, visit scheduling, and medication or equipment delivery
  • Bereavement support and grief resources
  • Patient and family satisfaction surveys and invitations to leave a review
  • Important updates about our services, hours, or contact information
  • General information about hospice and palliative care

This communication may include phone calls and text messages from our care team, intake coordinators, administrative staff, or our authorized communication platform (NurtureHub).

How We May Contact You

We may contact you using any combination of the following:

Hospice TCPA Consent Policy Master Template

  • Phone calls, including voicemail
  • Text messages (SMS)
  • Email

Automated dialing systems and pre-recorded or artificial voice messages, where permitted by law

You agree that we may contact you at any phone number or email address you provide, including a wireless phone number.

Text Message (SMS) Consent

If you provide a mobile phone number, you expressly consent to receive text messages from Grace and Glory Hospice related to the purposes described above. Text messages are sent through NurtureHub, our communication and lead management platform. Message frequency varies based on your relationship with us. Standard message and data rates from your wireless carrier may apply. Grace and Glory Hospice does not charge a fee to send or receive text messages.

How to Stop or Pause Text Messages

You may opt out of our text messages at any time:

  • Reply STOP to any text message from us to unsubscribe.
  • Reply HELP to any text message for assistance.
  • Call us at (650) 898-5784 to update your communication preferences directly.

After replying STOP, you’ll receive one confirmation message and no further text messages from that program unless you re-subscribe.

Privacy and HIPAA

Grace and Glory Hospice is a healthcare provider and complies with the Health Insurance Portability and Accountability Act (HIPAA). We will limit any protected health information shared by text or email to what is reasonably necessary for your care or follow-up. For sensitive medical details, we recommend communicating by phone or in person rather than text or email.

By providing your contact information, you acknowledge that text and email are not fully secure channels and may be visible to anyone with access to your device. You can ask us to communicate by phone only at any time.

Hospice TCPA Consent Policy Master Template

For full details on how we handle your personal and health information, please see our Privacy Policy and our Notice of Privacy Practices.

Your Confirmations

By providing your contact information, you confirm that:

  • You are at least 18 years old.
  • The phone number(s) and email address(es) you provided belong to you, or you have authorization from the account holder to share them.
  • You will let us know promptly if your phone number or email changes or is no longer in use.

Recording and Monitoring

We may record or monitor phone calls between you and our team for quality assurance, staff training, and care coordination purposes, as permitted by applicable law. By calling us or accepting our calls, you consent to this recording and monitoring.

Withdrawing Your Consent

You may withdraw your consent to receive communications from us at any time by:

  • Replying STOP to a text message
  • Calling (650) 898-5784
  • Writing to us at 2145 Elkins Way Suite A Brentwood, CA 94513

Withdrawing consent will not affect the care of a patient currently in our service. It may limit how we can reach you for non-care matters like surveys, review invitations, or general updates.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued communication with us after a change indicates your acceptance of the updated policy.

Contact Us

If you have questions about this policy or how we communicate with you, please reach out:

  • Grace and Glory Hospice
  • 2145 Elkins Way Suite A Brentwood, CA 94513
  • (650) 898-5784
Camille C.
7 months ago
Grace and Glory Hospice is a wonderful, family-owned hospice company. One of the owners, Jane, is a nurse who has spent many years working in senior care. Her deep understanding of what families experience during such emotional times shines through in everything she does. For example, Jane often answers the phone herself. She takes the time to listen, reassure, and guide families personally. That kind of individual care and accessibility is rare in this field! The Grace and Glory team reflects that same spirit of compassion and excellence. Tekia’s warm presence makes families feel deeply supported and held, even in the most difficult moments. She has a gift for bringing calm and comfort wherever she goes. Kati, their social worker, is also compassionate and knowledgable. Grace and Glory also educates families and community partners about hospice, palliative care, and how to navigate this stage of life with dignity and grace. Our shared client received truly exceptional care from this team and their communication the whole way through was great. Thank you for providing such exceptional, personal, and heartfelt care to those in their final season of life! We are grateful for the work you do.
Christina C.
7 months ago
My grandmother was 95 years old when she began to use hospice services. She was keen on her own independence and it was important to her that she got to remain comfortable at home, and be able to continue do the things she wanted to do. Our hospice team made our home feel peaceful, and allowed us to focus on spending quality time together. We especially wanted to give thanks to Mayra, Tania, and Isabella, who helped us greatly and were always just a call or message away, and to the whole team who helped us all hold together through our fear and grief. We were surprised by how much our hospice staff would do for us, and the supplies and physical support they gave us. We weren't ready to lose her, but they made it a time where we could be together without the stress of day to day care needs. We could plan together, and it was easier to keep her safe, comfortable, and free from pain. If you are thinking about hospice services, don't hesitate to reach out to Grace and Glory.
Stephanie C.
8 months ago
Grace & Glory's approach and philosophy to hospice care is absolutely wonderful. A company ran by a nurse whose focus is on their patients comfort.
bossmr
8 months ago
I think that my letter to Jane, the owner of Grace and Glory, speaks for itself... "Dear Jane, I'm taking some time to thank Grace and Glory, and you specifically, for the care, support and love shown my wife and me since we came aboard. The caregivers and nurses who come into our home demonstrate a passion for providing not only the medical care we need but, equally important - caring, love and, when needed, emotional support. I must heap special credit and praise for M***, D***** and, of course, L*** who are with us routinely and whom we've come to see as family. L*** recommended Grace and Glory to us and helped us transfer from another agency, a competent organization but focused primarily on their bottom line profitability lacking your grace and compassion. Literally, everyone we have encountered with Grace and Glory has been professional, competent in their skills, knowledgeable and compassionate for D******'s condition. Sometimes, we've needed special help for an urgent situation, and help was always at hand - from your doctors, to your phone assistance late at night, to the on-call nurses who came to our home. Their commitment to HELP was ever present. Its apparent to us that the excellence in Grace and Glory comes "from the top," and that is where this note comes full circle in thanking you specifically. You certainly named your company well!
Mikki E.
9 months ago
I have had the pleasure of working with the Grace and Glory team, they are kind, professional and always go the extra mile for who they are carrying for. I have worked with different families that have used Grace and Glory and each family has nothing but wonderful things to say. They work as a team to support the patient and the family. If a family member needs Hospice support I recommend Grace and Glory.